Transforming in Contact

Last Mile aspires to continuously deliver simple, attritable, dual-use solutions.

1. Listen to the frontline

First we talk to those directly affected by the problem to understand their needs and pain points.

2. Build a solution and test it

We make a product within weeks to validate the idea and get feedback.

3. Discard or scale

We fail consciously or step up the product.

Advantages of "Transforming in Contact"

The approach cuts innovation theater, engineering guesswork and endless meetings by starting where conventional projects usually end: user feedback.

Fast results

You see and test a working interface, so you can decide with confidence where to invest.

Clear measure of success

User adoption and satisfaction. These values reflect the value and the value is what matters.

Less waste, fewer surprises

By going the last mile first, we avoid building heavy features that never get used.

Full employee engagement

Those affected are involved from the start, so the solution fits your organization instead of the other way around.